Shipping policy
Shipping Policy
Effective Date: 18 September 2026
At Velora, we aim to make your shopping experience as simple and convenient as possible. We offer free worldwide shipping on all orders, with orders typically dispatched within one business day.
Please read the information below for full details regarding our shipping and delivery process.
1. Shipping Costs
Velora currently offers free shipping worldwide.
There are no additional shipping charges for standard delivery to eligible destinations.
2. Order Processing
Orders are normally processed and prepared for dispatch within one (1) business day after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays will generally be processed on the next available business day.
Once your order has been dispatched, you will receive any available shipping or tracking information by email.
3. Delivery Times
Our estimated delivery time is:
2–3 weeks from the date your order is dispatched.
Although most orders are delivered within this timeframe, some orders may arrive sooner.
Please be aware that delivery times are estimates only and are not guaranteed. Actual delivery times can vary depending on your location, shipping carrier, customs processing, weather conditions, and other circumstances outside of Velora's control.
4. Holidays & Delays
Delivery and processing times may be affected during public holidays, national holidays, peak shopping periods, and other periods of increased demand.
While we will always aim to process orders as quickly as possible, delays may occur during these periods.
5. International Shipping
Velora ships to customers worldwide, subject to availability and any restrictions imposed by the destination country.
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Any applicable customs duties, import taxes, or other fees are the responsibility of the customer unless otherwise stated.
Customs procedures may also result in delivery taking longer than the estimated timeframe.
6. Tracking Information
Where tracking is available for your order, tracking information will be provided once your order has been dispatched.
Please note that tracking information may take some time to update after the package has entered the carrier's system.
7. Delayed or Missing Orders
If your order has not arrived after the estimated delivery timeframe has passed, please contact Velora's customer support team.
We will do our best to assist you and investigate the status of your shipment.
Please understand that once an order has been dispatched, certain delays may be caused by shipping carriers, customs authorities, weather, holidays, or other circumstances outside of our control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete address is provided, please contact us as soon as possible. We will attempt to assist where possible, but we cannot guarantee that an order can be redirected once it has been dispatched.
9. Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us through the contact details provided on our website.
Velora
Free Worldwide Shipping | Fast Dispatch | Simple Shopping
This Shipping Policy may be updated from time to time to reflect changes to our services, shipping arrangements, or legal requirements.